Senior Service Advisor | Luxury Automotive | Customer Experience | Business Operations

Hi, I'm Johirul Islam Shawon

Delivering premium customer experiences, operational excellence, and business growth through luxury automotive expertise, workshop operations, customer relationship management, and business process optimization. Combining over 3+ years of UAE luxury automotive workshop experience with 6+ years in customer service and operations across multiple industries.

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Luxury Multi-Brand Experience

Porsche Ferrari Mercedes-Benz BMW Audi Bentley Rolls-Royce Land Rover Tesla

Professional Highlights

3+ Years UAE Luxury Automotive Experience
6+ Years Customer Service & Operations
Luxury Multi-Brand Experience
EPC & VIN Specialist
Workshop Operations
Business Operations
Customer Experience
Digital Marketing & Content Creation
UAE Driving Licence

About Me

I am a results-driven professional with expertise in luxury automotive service operations, workshop coordination, premium customer experience, business administration, financial operations, and digital marketing. I thrive in customer-focused environments where technical knowledge, operational efficiency, and relationship management come together to create exceptional business outcomes.

Career Journey

Account Assistant
Accounts Operations
Customer Service
Parts Advisor
Service Support
Senior Service Advisor

Core Expertise

Luxury Automotive

  • Service Advising
  • Workshop Operations Management
  • Vehicle Estimation
  • Job Allocation
  • Customer Consultation
  • Warranty Coordination
  • Luxury Vehicle Knowledge
  • Technical Explanation

Parts Operations & EPC Expertise

  • Electronic Parts Catalogue (EPC)
  • VIN Identification
  • Parts Quotation
  • Supplier & Procurement Coordination
  • Inventory Management
  • Global Parts Sourcing

Customer Experience

  • CRM
  • CRM & Customer Retention
  • Complaint Resolution
  • Upselling
  • Relationship Management
  • Customer Satisfaction

Business Operations

  • Financial Administration
  • Documentation
  • Reporting
  • Workflow Coordination
  • Office Administration
  • Process Improvement

Marketing & Branding

  • Meta Business Suite
  • Social Media Marketing
  • Content Creation
  • Canva
  • AI Productivity Tools
  • Brand Promotion

Technical Skills

Dealer Management Systems Electronic Parts Catalogue (EPC) VIN Identification CRM Microsoft Office Excel Google Workspace Meta Business Suite Canva ChatGPT AI Productivity Business Reporting

Professional Experience

Current Position Dubai, UAE

Senior Service Advisor / Operations Coordinator

Premium Luxury Automotive Operations

  • Coordinated luxury workshop operations.
  • Managed premium customer communication.
  • Created accurate repair estimates.
  • Supported advisors and technicians.
  • Managed EPC & VIN parts identification.
  • Coordinated supplier operations.
  • Improved operational workflow.

Key Achievements

Luxury Automotive Experience
Customer Experience Excellence
Workshop Operations
Multi-Brand Technical Knowledge
Service Estimation
Supplier Coordination
CRM Excellence
Business Operations
Problem Solving
Cross-functional Collaboration

Why Hire Me?

Luxury Automotive Specialist
Strong Technical Knowledge
Premium Customer Handling
Workshop Coordination
Business Operations Experience
Financial Administration Background
Marketing Knowledge
CRM Expert
Team Collaboration
Process Improvement Mindset

Education

HSC in Accounting

Government Iqbal Memorial Degree College, Bangladesh

Certifications

UAE Driving Licence Active
Microsoft Office Certified Verified

Languages

English Professional
Bengali Native
Hindi Fluent
Urdu Fluent

Target Industries

Luxury Automotive
Financial Services
Business Operations
Customer Service
Digital Marketing
Content Creation

Contact Details

Location

Dubai, UAE

Phone

Request Number

 Email

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 WhatsApp

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